Delivery & returns
At Absolute Collagen we pride ourselves in providing outstanding customer service.
You may cancel your upcoming subscription orders via the website, phone, email or via Facebook messenger.
Please carefully read the following:
We are unable to cancel orders after 7am on the day scheduled for dispatch. This is because once our warehouse team has processed your order we are unable to retrieve it. As a reminder, we send out an email 3 days before each subscription renewal is due.
As Absolute Collagen is an ingestible supplement we cannot accept returns due to quality control, and health & safety. We take great care in producing our collagen and cannot re-stock food products once they have left our control.
We are, of course, able to accept returns if we have processed your order in error - or if we have failed to action your request (provided it was before 7am on your upcoming order date).
Cancellation of orders or subscriptions must be cancelled by 7am the day order is due to be raised in order to be removed from the shipment area.
Monday to Friday 09.00 – 17:00 (excluding bank holidays)
Outside of hours, please leave a message and we will call you back during opening hours.
All orders are shipped by DPD using a 24-hour service. DPD promise a 95% likelihood of next-day delivery but on occasion it can take up to 5 working days.
Any orders received on Friday after 12 noon will be dispatched the following Monday morning. Any orders due for delivery on a bank holiday will be delivered on the next working day following the bank holiday. If an order is placed on a bank holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.
absolutecollagen.ie is for Ireland orders only. Should you wish to order from the UK please visit absolutecollagen.com
For other countries please try your local Amazon marketplace or email firstname.lastname@example.org.